At Poetic Bipolar Mind, we strive to provide high-quality products, and we want to ensure your complete satisfaction. However, all sales are final. Please review the following policy carefully before making your purchase.

Overview

No Returns or Refunds: All purchases made through Poetic Bipolar Mind are final. We do not accept returns or offer refunds for any products, whether physical or digital.

Exchanges for Defective or Damaged Items

If your product arrives damaged or defective:

1. Contact Us: Please visit our Contact Us page or email us at [email protected] within 7 days of delivery with your order number and a photo of the damaged or defective item.
2. Review Process: Once we have reviewed your claim, we will notify you whether your item is eligible for an exchange.
3. Replacement: If eligible, we will send you a replacement for the same item, subject to availability. If the item is no longer available, we will issue store credit for future purchases.

Downloadable Products

• Digital downloads and other electronic products cannot be returned, exchanged, or refunded.

Gift Purchases

• If the item was marked as a gift at the time of purchase, the same exchange policy applies for defective or damaged items only.

Contact Us

For questions or concerns regarding your purchase, please visit our Contact Us page or email us at [email protected].